| Q: | Can I fill out a paper based application? |
| A: | The Crown Macau team requires you to apply using the online system. This is a more effective way of keeping track of your application status. |
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| Q: | Can I send in my resume? |
| A: | Our central database requires that you complete the online form and include your details (just like a resume) to be considered for a position at Crown Macau. |
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| Q: | Where is the Melco Crown Entertainment's Recruitment Centre? |
| A: | Melco Crown Entertainment's Recruitment Center is located at 6/F Centro Commercial Group Brilhantismo Building No.159-207 Alameda Dr. Carlos d'Assumpcao Macau, where you could apply for the positions including Crown Macau and City of Dreams. |
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Q: | When is the Recruitment Centre Open? |
| A: | | Monday to Friday | 9.00am - 7.00pm | | Saturdays, Sundays | CLOSED | | Public Holidays | CLOSED |
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| Q: | What number can I call if I have a recruitment query? |
| A: | Please contact our recruitment hotline on (853) 8295 7800 and one of our recruitment consultants will assist you. |
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| Q: | Do I need to have a certificate from the Macau Tourism & Casino Centre (CCC) to get a job related to gaming at Crown Macau? |
| A: | No, however it is an advantage if you do have the certificate or prior gaming experience. |
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| Q: | How do I know that my application has been received? |
| A: | Once you submit your online application you will receive a response confirming receipt of your application. |
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| Q: | Can I apply for more than one position? |
| A: | You can apply for up to 2 positions at one time, however these are separate applications. |
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| Q: | Why do I need a password? |
| A: | The password ensures the security & confidentiality of your application. Only you and the recruitment consultant will be aware of your password details. If you need to change your application details you can gain access to your profile using the password that was created by you. |
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| Q: | Do I need to speak Cantonese to be eligible for a position with Crown Macau? |
| A: | The majority of our guests & suppliers will speak Cantonese. Fluency in Cantonese is required for the majority of positions at Crown Macau. |
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| Q: | Do I need to speak English to be eligible for a position with Crown Macau? |
| A: | English is preferred and will be an advantage if you can speak it, although it isn’t compulsory for most positions. |
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| Q: | Do I need to speak Mandarin to be eligible for a position with Crown Macau? |
| A: | Mandarin is preferred and will be an advantage if you can speak it, although it isn’t compulsory for most positions. |
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| Q: | When will I know if I have been successful or unsuccessful for a position? |
| A: | Our recruitment consultants will review your application against open positions and will then advise you if you have been unsuccessful or successful for interview. |
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| Q: | I can’t see the job that I want to apply for? |
| A: | This likely means that we presently have no vacancy in that position. You could create a profile and register your interest. Also please keep checking our website as new roles will be posted regularly. |
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| Q: | How do I find out the rate of pay for the job I applied for? |
| A: | Your salary expectations will be discussed with you at interview stage. The rate of pay for each position will be confirmed at offer stage. |
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| Q: | What if I need a work permit? |
| A: | If you are successful with your application, Crown Macau will assist you in obtaining a work permit. |
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| Q: | Who is Crown Macau? |
| A: | Crown Macau is a joint venture between Melco International Development Limited & Publishing Broadcasting Limited (PBL). Mr. Lawrence Ho is the Chairman & CEO of Melco & Mr. James Packer is the Chairman of PBL. |
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| Q: | Who is the Leader of Crown Macau? |
| A: | Mr. Keith Heise is the CEO of Crown Macau. |
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| Q: | I understand that PBL & Melco are building another Hotel & Casino called City of Dreams. Will I be able to work there when it opens? |
| A: | Melco Crown Entertainment has announced plans to build two further hotel casinos in Macau. City of Dreams located on the Cotai strip and another property located on the Macau peninsula. The career opportunities to participate in these projects are still being defined however, based on experience and performance, Crown Macau employees will be given every chance to participate in this growth. |
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| Q: | Do I need Casino or Hotel experience to be eligible to apply for a role at Crown? |
| A: | Some positions will require experience in the Hotel, Food & Beverage or Gaming industries, although a strong focus on customer service will be required in all positions. |
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| Q: | Do I get free meals & uniforms? |
| A: | An employee dining facility will be available for all our people at Crown Macau. The majority of employees that deal with our guests will be required to wear a uniform supplied and laundered by Crown Macau. |
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| Q: | I live in Macau, will I be provided with parking? |
| A: | Parking in the Taipa business precinct is limited. Crown Macau will operate a shuttle bus service for employees to travel to and from work. |
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| Q: | Does Crown Macau have a reward & recognition program? |
| A: | Yes, Crown Macau will recognise superior job performance. Details related to the reward & recognition program will be discussed with you on commencement with Crown. |
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| Q: | Does Crown Macau have any training programs? |
| A: | Yes, Crown Macau is committed to the training and development of our employees. We have set up a dedicated training centre for our people with tailored programs for every position. Details related to training programs will be discussed at offer stage. |
